Getting started

Frequently Asked Questions

• How do I register?

  You can register for 'Bid Now' sales by clicking Register button. Please note, you do not need to register for 'Buy Now' sales.

• How do I login?

  You can log in by navigating to the Login page.

• How can I reset my password?

  You can reset your password by navigating to the Login page. Once you click the "Log in" button you'll be given the option to reset your password.

• How do I bid and buy?

  Buying equipment is easy. You can check detailed equipment information and photos before you place a bid. You will need to be logged in to participate in 'Bid Now' sales.

• Do you have different types of bidding sales?
  • We have two main Sale Types – ‘Bid Now’ and ‘Buy Now’.
    
    Bid Now
    This is for our auction-like sales, where each item as a fixed end date. Within Bid Now, there are two Sale Types:
    • ‘Open Bidding Sale’ is where bidding is open and visible to other people. You can see bids placed on the item by other bidders, and what the current highest bid is. Bidding typically works in ‘increments’ and the next bid is one increment higher than the existing bid.
    • ‘Sealed Bidding Sale’ is where your bid is private, and unknown to other bidders. Typically, bidders submit their best and final offer for the item. At the close of the sale, the bids are reviewed, and the highest bidder is contacted.
    
    Buy Now
    This is for items we have in stock and are available for immediate purchase. Within this sale type there are 3 different ways to purchase an item:
    • Buy Now - This option allows for immediate purchase of an item at a fixed price. It offers a convenient and direct way to acquire the desired item.
    • Make an Offer - With this option, you can propose a price for the item. You have the flexibility to submit an offer either above or below the listed price, initiating a potential negotiation process.
    • Request a Price - Where an item is advertised without a specific price, you can use this option to inquire about the price of the item.

• What should I do if I have the winning bid?

  If you are the highest bidder in a 'Bid Now' sale, you will receive an e-mail. We will then start the Customer Due Diligence process and will inform you of any additional information required.

• What other services do you offer?

  We also provide inspection, insurance, financial solutions and transportation via our partners.

• Who can I contact if I have any questions?

  If you have any questions, please contact us via the Contact us page.