Getting started

Frequently Asked Questions

• How do I register?

  You can register by navigating to the Register page.

• How do I log in?

  You can log in by navigating to the Login page.

• How do I reset my password?

  You can reset your password by navigating to the Login page. Once you click the "Log in" button you'll be given the option to reset your password.

• What can I do with my account?

  You can bid on equipment from different business units.

• How do I bid and buy?

  Buying equipment is easy. You can check detailed equipment information and photos before you place a bid. You will need to be logged in to participate in bidding sales.

• Do you have different types of bidding sales?
  • We have both open and sealed bidding sales. Be sure to check what type of bidding sale you are participating in.
  • An ‘open’ bidding sale is where bidding is open and visible to other people. You can see bids placed on the item by other bidders, and what the current highest bid is. Bidding typically works in ‘increments’ and the next bid is one increment higher than the existing bid.
  • A ‘sealed’ bidding sale is where your bid is private, and unknown to other bidders. Typically, bidders submit their best and final offer for the item. At the close of the sale, the bids are reviewed, and the highest bidder is contacted.

• What should I do if I have the winning bid?

  If you are the highest bidder you will receive an e-mail. We will then start the Customer Due Diligence process and will inform you of any additional information required.

• What other services do you offer?

  We also provide inspection, insurance, financial solutions and transportation via our partners.

• Who can I contact if I have any questions?

  If you have any questions, please contact us via the Contact us page.